Contact us

Contact us with any questions, feedback or issues you are having with Mosaic.

We'll review your support request and get back to you as soon as possible. If your request is urgent and needs an immediate response, call the IT Service Desk on 01865 612345.

Report an issue
Is the issue related to Symplectic publications listings? *
If reporting a bug, please write out the steps you took so we can recreate it. If possible, attach a screenshot to help us get to the bottom of the issue quicker
Use commas to separate multiple SSO IDs
When was the publication last changed in Symplectic?
:

It can take several days for Symplectic updates to appear in Mosaic.

See Publications syncing information for more details.

 
Attach a file in GIF, JPG, PNG, Word doc or PDF format up to 2MB
This helps us identify where the problem is much faster
To help us understand more about the issue, please let us know your browser, operating system and screen size by going to https://www.whatsmybrowser.org/ (opens in new tab), finding the share URL and pasting it here.
Note: 'What's My Browser' doesn't share any personal details with us.
Request a change to a Mosaic site
This is the address for your site in the format '[prefix].web.ox.ac.uk'
Are you the Site Owner? *
Note: the 'www' and non-'www' versions of a domain count as two separate domains on the SSL certificate. If you want to use both versions of a domain on your site, please submit a request for each

Follow the steps in the documentation about setting up custom domains on Mosaic sites

 

On clicking 'Submit' your request to add your domain to Mosaic's SSL certificate will be sent to the platform team

The Mosaic platform SSL Certificate is updated every two weeks. When your request is received, your domain will be put on a waiting list and added to the Certificate in the next update

 

On clicking 'Submit' your request to enable Advanced Webform functionality (opens in a new tab) will be sent to the platform team

 

Use the Site Owner change request form

 

Go to your Site Settings > Site details tab > click ‘View your current usage and tier level’ to see an up-to-date usage report for disk usage and page count

 

Go to your Site Settings > Visibility tab > click ‘Request a change’ to send us a request to configure Oxford-only content restriction

 

Go to your Site Settings > Users tab > click ‘Request a change’ to send us a request to configure the ability to add external (non-Oxford) editors

 

Site Owners can request site deactivation by going to Site Settings > Site Details and using the ‘Request deactivation of site’ button. You can find further details about the process in the deactivation documentation.

 
An export is available to Site Owners after they have requested a site deactivation and before a site is deleted. See Deactivate your website | Oxford Mosaic. If you want to request an export for any other reason, please contact us.
There may be a charge for this service.
 

A Site Owner can request reactivation of a deactivated site during the 12 months following submission of the deactivation request. Please note charges may apply to the reactivated site. Please see Deactivate your website | Oxford Mosaic.

 

Site Owner details will be confirmed against the Mosaic site record.

 

Site reactivation follows the same approval process as for a new site. Information about who can be an approver is detailed on Request a new site | Oxford Mosaic.

 
Are you the Site Owner of the deactivated site? *
Ask a question
This is the address for your site in the format '[prefix].web.ox.ac.uk'